Supporting your success
Geosoft's global technical support network ensures you have uninterrupted access to the productivity tools you need to achieve your project outcomes, and business objectives. Mission critical requirements are met, and issues are efficiently resolved, through our agent-assisted support and tiered support escalation. Your success is important to us, and we’re always available to help.
Online support and elearning
Every Geosoft customer has access to online support and elearning resources. Available self-help resources include Geosoft knowledge base articles, how-to guides and instructional videos, technical papers and best practice guides. Access to all online support, including software updates and user forums, is centralized within a single, secure location to make your interaction with Geosoft simple and productive.
Global, responsive support coverage
Geosoft customers, with supported licenses and active maintenance, get responsive and round-the-clock access to a global support team - via telephone, web and email. Beyond troubleshooting technical problems, support specialists can help address workflow and general usage questions. Geosoft software comes with a year of maintenance services, and maintenance subscriptions are renewable on an annual basis.
Value-added customer services
A highly skilled professional services team is available to assist with data services, solution design, integration and customization. Geosoft customer service and technical support specialists have a broad range of expertise across resource exploration industries and the earth sciences. This experience has enabled Geosoft to plan and deploy solutions for companies of all sizes, helping customers to tackle their largest data challenges.