Annual Maintenance Subscription
Geosoft software comes with a year of maintenance services, and maintenance subscriptions are renewable on an annual basis.
Our customers include international government agencies, consultants and the most successful oil and mineral explorers in the world. Many of them take advantage of Geosoft technical support, and services, to improve performance and increase return on their software investment.
Geosoft Maintenance Services include:
Global technical support via telephone or email
Geosoft email and telephone support provides expert advice and prompt solutions to your technical problems. The company's global presence, with 6 offices worldwide, enables us to provide 20 hours of support coverage per day, Monday to Friday, no matter where you are.
Geosoft technical support can assist with:
- Identifying and troubleshooting problems
- Addressing workflow and general usage questions
- Explaining what certain parameters can help customers to accomplish
- Resolving issues during installation, upgrades, and license related activities
- Identifying and logging bugs reports and feature requests
Our support team is specialized in solving issues related to working with large volume datasets, and always goes the extra mile in helping our customers meet their project data challenges.
Software releases and updates
All software updates are provided at no extra cost. Maintenance Program customers receive continual product upgrades and enhancements, and are assured that all Geosoft products are thoroughly tested to work together within the same version.
Geosoft’s development program includes 2 releases of our core system per year. Interim upgrades are available online. These upgrades keep you up-to-date with advances in technology and provide continual enhancements. View highlights from the latest release.
Online customer support and learning
The My Geosoft website provides customers with secure access to Geosoft services and support resources. Customers have access to self-guided software learning paths to master key concepts, tools, and workflows. Learn at your own pace and track your progress all in My Geosoft. View an introduction to My Geosoft.
Customer input in product development
Geosoft has a strong track record of responsiveness to customer needs. Customer input on enhancements and development priorities is collected, tracked and acted upon in the formulation of our future product and service directions. Our research and development program is supported by an in-house team of dedicated developers and geoscientists expert in earth science mapping and exploration software.
For Geosoft License Terms please view the Geosoft Subscription License Agreement.