Error Message: "Your support has expired"

Symptom/Problem:
The program states that your support has expired and locks all functionality despite the fact your maintenance has been paid.

Environment:
Applicable to all Geosoft Products which require a license key to run. e.g Oasis montaj, Target and Target for ArcGIS.

Resolution:

1. Close the program.


2. Connect to the internet.


3. Go to Start >> All Programs >> Geosoft >> software package >> License >> Update

This will connect you to the Geosoft License Server and automatically update your license information to match the data stored on the Server. This process may take a few minutes.

If the error message continues after an update please contact your Account Manager to verify the payment has been received and processed.

Root Cause:
This error message is generally the results of 3 possible root causes:

1. The license files on your computer have not been updated to reflect the changes to your Support Expiry date. Once the Support Expiry Date has been changed on the Geosoft License Server your computer needs to connect with the Server in order to update the License files.
2. If you cannot connect to the internet, or have a firewall/proxy that blocks our license server, you will not be able to update your license online. Therefore, you need to either change your internet settings in Start >> All Programs >> Geosoft >> software package >> License >> Options (change HTTP style, and set Use Proxy to Windows), or you need to get an offline license update from Geosoft technical support.
3. The payment has not been received or processed. Therefore the Support Date has not been changed.