Professional Services

Geosoft software and solutions are supported by an experienced team of professional service providers dedicated to supporting customer success. Our global professional services team includes earth science and GIS specialists with a broad range of skill sets and industry expertise.

Project Planning

Geosoft's professional services team can work with your organization to develop or refine an exploration information management strategy, including:

• aligning the project with business objectives and technical requirements
• identifying and mapping your exploration data lifecycle workflows
• creating an overall solution design that incorporates industry-standard technologies and professional services

Project Management

Geosoft's tiered communication and staged progress reporting assures efficient, effective project execution. The professional services team manages the impact of changes from user, technology, and business perspectives with internationally-recognized project management methodologies.

Design, Customization, and Development

Our Solution and System Architects and Solution Developers can customize solutions to match your organization's requirements. We can map and document your data workflow and solution architecture, and create metadata tools to encourage the capture and preservation of essential information.

Implementation

Geosoft's implementation team installs and configures custom solutions, and manages global deployment and rollouts for enterprise solutions. The implementation team can also assist in presenting solutions to project stakeholders within your organization.

Training

On-site training ensures successful deployment and helps staff members throughout your organization to adopt your Geosoft solution.

Geosoft offers public training courses and topical workshops to exchange lessons learned and innovative approaches to the challenges of exploration data management.

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Support and Customer Service

Geosoft's global technical support network ensures your geoscientists have uninterrupted access to the productivity tools they need. Issues are efficiently resolved through agent-assisted support and tiered support escalation that addresses mission critical requirements.

Post-Implementation and Site Maintenance

Geosoft offers service contracts to manage desktop and server-based solutions, preventative maintenance, and version upgrades. Our team can also assist you with data cataloguing, geo-referencing, metadata entry, and auxiliary services.