Scheduled Services Disruption

There will be disruption to the Geosoft Support Services and online License Server during the month of June while the head office in Toronto moves to another facility and for regular building maintenance.

These factors will impact services to all of our clients worldwide.

Please:

Review the Services Disruption Schedule & Recourse chart below to understand
the timeframe and how to minimize the impact on your operations.
Update your address book with the new Geosoft Inc. Toronto mailing address, effective 20 JUNE 2009.

Geosoft Inc.
Queens Quay Terminal
207 Queens Quay West
Suite 810, PO Box 131
Toronto, ON Canada
M5J 1A7

NOTE: phone and fax numbers remain unchanged

Phone: +1 416 369 0111
Fax: +1 416 369 9599

Services Disruption Schedule & Recourse

Time Zone Converter & The World Clock

Date & Time (all times GMT -5)	Service Impact	Reason	Recourse
6 June, Saturday 06H00 to 18H00	Online License Services	Scheduled Building Maintenance	Use the Offline License Transfer function in your licensed Geosoft Desktop Software.
18 June, Thursday 15H00 to 23H59	Online License Services	Geosoft Toronto Office Move	Use the Offline License Transfer function in your licensed Geosoft Desktop Software.
18 June, Thursday 15H00 to 23H59	Global Email Support Services	Geosoft Toronto Office Move	All emails will be queued and will be responded to in priority sequence when services are resumed. Telephone Support Services in our Global Offices will be available during local operating hours with the exception of Geosoft Inc. (Toronto office)
18 June, Thursday 15H00 to 17H00 19 June, Friday	Telephone Support Services (Toronto Office)	Geosoft Toronto Office Move	All Telephone Support Services will be unavailable during the noted time in our Toronto office. Please contact one of our other Global Offices during local operating hours.

All time lines are estimates. Every effort will be made to resume services before the noted outage period ends.

Thank you for your understanding during this time of transition.