Technical Analyst - EAME

Geosoft is a world leader in software and solutions for earth exploration, making the experience of finding, using and sharing data more natural and powerful for earth explorers. Geosoft solutions accelerate knowledge development and unlock opportunity within exploration industries and the earth sciences sector. Originally founded by geoscientists in 1986, Geosoft provides solutions to more than 5,000 customers in over 100 countries worldwide.

The company is headquartered in Toronto, Canada, with offices in the UK, South Africa, Australia, Brazil and the United States. Geosoft’s partner network provides additional coverage across the globe, in the U.S., Russia, India and China. Geosoft provides a quality work environment that is informal but professional, friendly and supportive. The company is employee-owned and has strong living-company principles, which have led to consistent and profitable growth for over 20 years.

For more information on working at Geosoft, please see the "Life at Geosoft".

Job Description

Job Summary

The Technical Analyst EAME will be responsible for delivering internal and external training, developing resource material and providing related sales support services to the Business Team as required.

Job Responsibilities

• Coordinate and deliver high quality demonstrations and training, primarily within Europe, Africa and the Middle East, using existing training materials and tailoring sessions to meet the needs of the clients involved.
• Provide dynamic, real world examples of the relevant software features to clients, maximizing learning objectives and increasing their knowledge base.
• Communicate client feedback, progress and future opportunities to the Business teams post-training in the form of reports, and forwarding these reports to the appropriate team members via the CRM.
• Provide internal technical training on new releases and new products or enhancements as required.
• Work with Technical Services team to guide the internal technical knowledge transfer required for us to support our customers, ensure that users can step through the learning that they require to adopt our solutions, assist with the creation of technical notes and the development of training materials as required, and continue technical feedback throughout our teams

• Provide sales assistance to regional office Account Executives in the form of software demonstrations, client visits and relationship building.
• Accompany Account Executives to client sites, providing technical expertise and support as directed by the Regional Business Manager.
• Work with the Global Solutions Group to manage client relationships in a proactive manner, gaining an understanding of the full business and technical relationship in order to ensure client satisfaction.
• Forward potential business opportunities that arise from client contact to the appropriate Account Executive.

Other Job Information

The position of Technical Analyst requires exceptional customer service and communications skills both in working with internal teams and within Geosoft’s diverse client base. The TA must remain current on our commercial software developments and our third party partner products. Where appropriate, the Technical Analyst will be involved in the delivery of technical content to the Marketing team, to assist in the generation of case studies and technical marketing and communications material. Travel is an integral part of this role. Travel of up to 60% will be required.

Job Qualifications

Education & Work Experience

• Post-secondary education in an earth science discipline, such as geology, geophysics or GIS is required.
• Minimum two years’ working experience in the fields of geology, geophysics or GIS is a definite asset.
• Training experience is an asset.

Knowledge and Technical Skills

• In depth knowledge of the Geosoft product line with a strong emphasis on applications solutions is a very definite asset
• Ability to communicate in French a definite asset.

Professional Competencies

• Demonstrated commitment to extraordinary customer service is required
• Demonstrated ability to clearly and concisely communicate technical presentations to diverse audiences.
• Ability to actively listen and respond to questions from trainees in a manner that fosters understanding.
• Excellent written and verbal communication skills, with proven ability to communicate at all levels, both internally and externally.
• Strong organizational skills with the ability to multi-task and prioritize conflicting demands effectively under tight time constraints
• Ability to work well in a fast paced global environment, both independently and in a cross functional team environment

Please send your CV and cover letter by email to jobs@geosoft.com with the subject header Technical Analyst EAME.

Closing date for applications: May 16, 2008.

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